Work

I Am Your Manager Now Listen To Me

07.12.2009 | Chris Bailey

In an organization, nothing starts a mad fit of eyerolling and quizzical looks among employees quite like management decrees. It’s not unlike the images we have of royal decrees being issues in olden times. From atop his tower, the king stands before his subjects and issues proclamations that often have little positive bearing on their lives (e.g., your taxes will be increased because I want to fight a war in a land you’ve never heard of – or – this is your new queen, now bow down and worship her). But hey…he’s the king and do any damn thing he likes because he’s the king (including repressing the local peasants who disagree with his claim to allmighty power).

Management decrees (oh alright, if it makes you feel better we’ll call them “decisions”) often come from the same thinking: “This is a good decision from my vantage point and employees will just need to accept it.” These decisions don’t need to be weighed against whether they make sense to the employee, whether they mesh with their day-to-day experience, whether they make their working lives easier. The employee is supposed to follow the orders because the individual proclaiming them is their king boss.

For a more modern day example, CNN reports the Pentagon and Department of Veterans Affairs are seriously contemplating the idea of creating a tobacco-free military. At a surface level, it sounds honorable and makes sense since so many VA hospitals cope with the fallout of tobacco-related illnesses. But dig a little deeper and it shows the same misguided thinking that is the hallmark of one-way managerial decision-making: As your boss, I know what’s best and while I may pretend to care about what you think, I really don’t care enough to listen. If the Pentagon did listen, these are the things they might actually hear:

“When you’re tired and you’ve been going days on end with minimum sleep, and you are not getting the proper meals on time, that hit of tobacco can make a difference,” said Gen. Russel Honore, who was in charge of the Army’s training programs before he retired.

Other soldiers questioned whether this was a good time to stamp out smoking, given the Army’s concern with a high suicide rate. “For some, unfortunately, they feel that smoking is their stress relief. Well if you take it away, what is the replacement?” said Sgt. 1st Class Gary Johnson.

(Note: Let me say that I’m not advocating smoking or tobacco use. I enjoy an occasional cigar with friends, but also fully know the health risks. I’ve had my share of relatives who’ve dealt with the connected illnesses such as cancer and emphysema. But if you haven’t noticed, this blogpost isn’t about tobacco…it’s really about the hubris of managerial decision-making.)

There is something to be learned from getting out from behind the desk, the clinical wording of studies and the blind paternalism that passes for managerial decision-making. Demanding and decreeing change will likely get you nowhere at best; it might just cost you respect and influence among your employees. Bring your people into the decision-making process and learn how decisions will interplay with their daily working reality. Your decisions will be more relevant and your chances of having filth flung at you during company meetings will be lessened.

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4 Responses to “I Am Your Manager Now Listen To Me”

  1. Brad Shorr Reply

    Great post, but I fear the people who could most benefit from your suggestions are not receptive. Ideas like this inane smoking ban are promoted by folks who think they know better, and no amount of discussion will convince them otherwise.

  2. Chris Bailey Reply

    Brad, I wager you're correct on the receptivity of people who think they know better than to listen to their employees. Which leads to a question that's driving one of my current ventures: what are the leverage points that cause an executive/manager to see the need for change and move forward? If an individual doesn't know they need to change or doesn't believe they need to change, then we can sit on the outside and cast opinion until we're blue in the face.

    I think these leverage points will be unique to individual and organization…we get to have fun and figure out how to identify them/use them to move clients forward.

  3. @alora Reply

    I definitely don't disagree on principle, but I think you'd probably have a better case to make not using the military as an example — after all, this is an organization that lays claim to all KINDS of behavioral oversight that a normal 'employer' would NEVER get the legal right to interfere with. We can debate whether they really have the right or not until we are blue in the face, but by enlisting in the military, an individual agrees to submit to a lot of restrictions that the average person would never concede to a traditional employer.

    • Chris Bailey Reply

      I see your point, but I think we both know of organizations in the private sector that do apply limiting employee practices. Not that long ago, there was a controversy centered on companies who tried to impose smoking, over-eating, and other health-related bans in order to keep their insurance premiums down. So, I'm not sure it's that big of a stretch to use the Army as an example.

      But let's get back to the core of the post which is the hubris of managers making decisions without regard for everyday reality of their employees…undoubtedly there are plenty of examples to draw from so what would you suggest as a better case for argument?

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I help business leaders and their organizations improve how they relate to their customers, employees, and other critical stakeholders. It’s born out of my belief that individuals crave meaningful relationships and want to be involved with companies that connect with them personally. I’m devoted to helping organizations discover the unique qualities that make them remarkable.

I’m currently a Master’s student at the University of North Texas studying business anthropology.

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